01
Capture
Bring forms, email, portal events, and integrations into one accountable intake layer.
Fictional interactive product concept by Plex · Seeded data only
Operational intelligence · Under control
Turn requests into accountable work.
Relay connects fragmented intake to clear decisions, controlled automation, and a traceable operational record—without hiding judgment inside a black box.
Incoming work
Live system pattern
REQ-1048 · Multi-source intake
New customer portal enquiryHuman review
REQ-1047 · Multi-source intake
Unable to access accountReady to route
REQ-1046 · Multi-source intake
Change billing scheduleApproval required
Suggested structure
92% confidence
Rule outcome
Approval gate
One controlled system
Useful automation starts with visible decisions.
02
Structure
Prepare a category, priority, summary, and context suggestion—with confidence visible.
03
Control
Apply explicit rules and keep higher-impact decisions behind human approval.
04
Route
Create downstream work with actors, timestamps, destinations, and recovery state.
Designed around responsibility
Automate the routine. Escalate the consequential.
Relay is a product pattern for teams that need faster handling without losing ownership of sensitive decisions.
- Confidence thresholds remain visible
- Human approval for high-impact changes
- Deterministic rules after suggestion
- Actors and destinations recorded
- Recovery states designed before automation
Interactive scenario